Refund Policy

At Tamreena, we strive to provide you with the best fitness and nutrition experience possible. We understand that sometimes our services may not meet your expectations. This refund policy outlines the terms and conditions for refunds on our app and services.

1. Refund Eligibility

Refunds may be available under the following circumstances:

• Technical Issues: If you experience significant technical problems that prevent you from using the app for an extended period.
• Billing Errors: If you were charged incorrectly or charged for services you did not receive.
• Duplicate Charges: If you were charged multiple times for the same service.

2. Refund Process

To request a refund, please follow these steps:

• Send an email to tamreenafitnessapp@gmail.com with the subject line “Refund Request”
• Include your account email address and username
• Provide a detailed explanation of why you are requesting a refund
• Include any relevant screenshots or documentation
• Specify the date of purchase and transaction details if applicable

3. Refund Review Process

All refund requests will be reviewed within 3-5 business days. We will:

• Review your request and account history
• Verify the circumstances described in your request
• Contact you if additional information is needed
• Provide a decision via email

4. Refund Methods

Approved refunds will be processed using the original payment method. The time for the refund to appear in your account depends on your payment provider and may take 5-10 business days.

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Services that have been fully utilized or consumed
• Subscription fees for periods that have already passed
• One-time purchases that have been delivered successfully
• Requests made after 30 days from the date of purchase
• Refunds requested due to change of mind or personal circumstances

6. Subscription Cancellations

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. No refunds will be provided for the remaining period of an active subscription unless there are extenuating circumstances as outlined in this policy.

7. Dispute Resolution

If you disagree with our refund decision, you may appeal by responding to our decision email with additional information or clarification. We will review your appeal and provide a final decision within 5 business days.

8. Changes to This Policy

We may update this refund policy from time to time. We will notify users of any material changes by posting the updated policy on this page. Continued use of our services after changes constitutes acceptance of the new policy.

9. Contact Information

For refund requests or questions about this policy, please contact us at tamreenafitnessapp@gmail.com. We aim to respond to all inquiries within 24-48 hours during business days.